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Research: Type Less, Talk More

Modern communication media allow us to exchange information with others using text, voice, and audiovisual cues. But because communication also involves maintaining social relationships that are critical for our happiness, health, and the smooth running of a business, reaching out to others requires deciding how best to do so. And in this regard, the value of voice is key. We recently conducted several experiments that suggest people undervalue the positive relational consequences of using voice relative to text alone, leading them to favor typing rather than talking—a potentially unwise preference.

In one experiment, for instance, we asked people to think of an old friend they...

by Amit Kumar and Nicholas Epley

A Framework for Leaders Facing Difficult Decisions

Many decision-making frameworks aim to help leaders use objective information to mitigate bias, operate under time pressure..

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